The following video demonstrates how to publish a workflow once testing has been completed, so it is made available for use by your agents when processing live tickets.
The video will also explain how to make changes to an existing workflow, that is already in use by your agents.
Work through each of the videos in order
This video is one of a series of videos that have been designed to watch in sequence, so if you haven't already done so, it might be appropriate to watch the previous video to get the most benefit and understanding (use the Prev button at the bottom of this article, or use the navigation tree to the left of this article).
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