App Activation and Deactivation

This section explains how to enable Cloudset apps to run on Help Center pages.
 
To enable Cloudset apps to run on Help Center pages, it is necessary to insert a Code Snippet into your Help Center Custom Theme.
 

Code Snippet

1. Click the Help Center Code Snippet button at the right-hand side of the screen. 

HCCS_button.jpg

2. Follow the instructions to install the snippet.

code_snippet_instr.jpg

3. Click OK.

4. Use the links below to activate or deactivate the Cloudset app within the Help Center.

Configuration settings can be managed by choosing the relevant Cloudset app in the configuration section in the panel on the left-hand side.

 

Brands

If you have defined Brands or Host Mappings for use with your Help Center, Cloudset needs to know about these.

Click the Update Brands button at the right-hand side of the screen to enable the Cloudset Framework to record these details.

 

Caching

To aid performance, Cloudset Help Center Apps cache details about ticket fields, roles, groups etc.

If you have modified any of your Zendesk definitions and these are not reflected in the Cloudset Help Center Apps, you should flush this cache to allow the apps to see the latest definitions.

Click the Flush Cache button at the right-hand side of the screen to flush the cache.

 

Cloudset Apps

You can activate and deactivate these apps in the Help Center using the controls in the Actions column, rather than the native Zendesk Apps Management.

Deactivation will enable you to still use the configuration tools and apps on the agent interface.

 
 
BLact-deact.jpg
Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Please sign in to leave a comment.