Code Snippet
1. Click the Help Center Code Snippet button at the right-hand side of the screen.
2. Follow the instructions to install the snippet.
3. Click OK.
4. Use the links below to activate or deactivate the Cloudset app within the Help Center.
Configuration settings can be managed by choosing the relevant Cloudset app in the configuration section in the panel on the left-hand side.
Brands
If you have defined Brands or Host Mappings for use with your Help Center, Cloudset needs to know about these.
Click the Update Brands button at the right-hand side of the screen to enable the Cloudset Framework to record these details.
Caching
To aid performance, Cloudset Help Center Apps cache details about ticket fields, roles, groups etc.
If you have modified any of your Zendesk definitions and these are not reflected in the Cloudset Help Center Apps, you should flush this cache to allow the apps to see the latest definitions.
Click the Flush Cache button at the right-hand side of the screen to flush the cache.
Cloudset Apps
You can activate and deactivate these apps in the Help Center using the controls in the Actions column, rather than the native Zendesk Apps Management.
Deactivation will enable you to still use the configuration tools and apps on the agent interface.
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