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Technical Author

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Latest activity by Technical Author
  • Technical Author created an article,

    End-User and Agent Roles

    This section describes how to use the End-User/Agent Roles in the Zendesk Help Center/Guide. Overview End-User Roles can be defined in the Systemset app.To define Roles or to edit existing Roles: ...

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  • Technical Author created an article,

    End-User Views

    This section describes how to use the End-User views in the Zendesk Help Center/Guide. Overview You can make changes to the Zendesk End-User interface Help Center/Guide through basic End-User Views...

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  • Technical Author created an article,

    Snippet Dependency

    The Help Center/Guide can run third party Javascript which has been inserted into the pages. Runtime Code The Systemset Configurator runtime code, for the replacement My Activities page, and its co...

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  • Technical Author created an article,

    Inconsistencies

    This section examines consistency checks performed and remedial action necessary to solve them. Consistency Checks When the Systemset Configurator loads your configuration data it performs a series...

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  • Technical Author created an article,

    Formset and Flowset Integration

    This section explains the integration of Flowset including their tasks, into Formset operations. Overview Some Ticket Field and Roles settings in Systemset can influence the configuration of other ...

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  • Technical Author created an article,

    Systemset Technical Overview

    Systemset enhances the aspects of the standard Zendesk User Interface, therefore providing additional services to the user. Systemset Enhancements UI Components Systemset can be configured to affec...

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  • Technical Author created an article,

    Systemset Configuration

    What is Systemset? Description........... To access the Systemset app: In the left-hand side panel locate the Configuration pane. Click on the Systemset icon . The Systemset window opens (see abo...

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  • Technical Author created an article,

    Local Changes Feedback

    Configuration Data Changes Each of the configuration tools for the Cloudset Framework Apps manages the changes to the configuration data locally in memory.  When you are satisfied with the changes,...

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  • Technical Author created an article,

    WaaS - Widgets as a Service

    You can use WaaS for Cloudset functionality from any website. Using WaaS Cloudset WaaS (Widgets as a Service) allows Cloudset functionality to be available from any website, not just Zendesk.  For...

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  • Technical Author created an article,

    App Activation and Deactivation

    This section explains how to enable Cloudset apps to run on Help Center pages.   To enable Cloudset apps to run on Help Center pages, it is necessary to insert a Code Snippet into your Help Center...

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