Technical Author

End-User and Agent Roles

1. Systemset
2. Feature Sets

This section describes how to use the End-User/Agent Roles in the Zendesk Help Center/Guide. Overview End-User Roles can be defined in the Systemset app.To define Roles or to edit existing Roles: ...

• Edited July 22, 2020 20:23
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End-User Views

1. Systemset
2. Feature Sets

This section describes how to use the End-User views in the Zendesk Help Center/Guide. Overview You can make changes to the Zendesk End-User interface Help Center/Guide through basic End-User Views...

• Edited July 22, 2020 20:26
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Snippet Dependency

1. Systemset
2. Advanced Topics

The Help Center/Guide can run third party Javascript which has been inserted into the pages. Runtime Code The Systemset Configurator runtime code, for the replacement My Activities page, and its co...

• Edited July 22, 2020 20:28
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Inconsistencies

1. Systemset
2. Advanced Topics

This section examines consistency checks performed and remedial action necessary to solve them. Consistency Checks When the Systemset Configurator loads your configuration data it performs a series...

• Edited July 22, 2020 20:29
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Formset and Flowset Integration

1. Systemset
2. Advanced Topics

This section explains the integration of Flowset including their tasks, into Formset operations. Overview Some Ticket Field and Roles settings in Systemset can influence the configuration of other ...

• Edited March 29, 2022 13:55
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Systemset Technical Overview

1. Systemset
2. Advanced Topics

Systemset enhances the aspects of the standard Zendesk User Interface, therefore providing additional services to the user. Systemset Enhancements UI Components Systemset can be configured to affec...

• Edited July 22, 2020 20:11
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Systemset Configuration

1. Systemset
2. Start Here

What is Systemset? Description........... To access the Systemset app: In the left-hand side panel locate the Configuration pane. Click on the Systemset icon . The Systemset window opens (see abo...

• Edited July 22, 2020 20:30
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Local Changes Feedback

1. Cloudset Framework
2. Advanced Topics

Configuration Data Changes Each of the configuration tools for the Cloudset Framework Apps manages the changes to the configuration data locally in memory.  When you are satisfied with the changes,...

• Edited July 22, 2020 20:32
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Help Center Setup

1. Cloudset Framework
2. Start Here

This section explains how to enable Cloudset apps to run on Help Center pages. Help Center Configuration Panel To access the Help Center Panel, click the link at the bottom of the left sidebar, i...

• Edited August 10, 2023 15:32
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Cloudset Account

1. Cloudset Framework
2. Features

This section describes the ways in which the app makes use of your underlying Zendesk account. 1. Click on Formset icon (1). 2. Click on Zendesk(s) button(2). Any problems, email address is displa...

• Edited November 04, 2021 09:32
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