Martin Barker
Activity overview
Latest activity by Martin Barker-
Martin Barker created an article, Organising Events into Categories
Filtering Events by Category *Please Note: This feature is not currently available for general use and must be switched on by Cloudset. If you would like to utilise this feature, please submit a r...
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Martin Barker created an article, 12. Using Accelerators to Complete Common Actions
The following video demonstrates how to configure a workflow, to use accelerators, when there is a need to perform a common set of actions. Work through each of the videos in order This video is o...
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Martin Barker created an article, 11. Using Separators to Group Task Fields
The following video demonstrates how to configure a workflow, to use separators that group task fields together in the workflow assistant Work through each of the videos in order This video is one...
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Martin Barker created an article, 10. Generating Transition Comments
The following video demonstrates how to configure a workflow to generate a comment when a transition is selected, using the values recorded in the Activity task fields. Work through each of the vi...
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Martin Barker created an article, 9. Using Task Outcomes to Control a Workflow
The following video explains how to configure and use the information collected by completing tasks, to help determine which activity to perform next in the workflow. The video will demonstrate how...
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Martin Barker created an article, 8. Working with Activity Tasks
The following video demonstrates how to configure and use tasks that capture data involved during an activity, but doesn't need to be permanently stored against the ticket. Work through each of th...
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Martin Barker created an article, 2. Creating your First Workflow
The following video demonstrates how to publish a workflow once testing has been completed, so it is made available for use by your agents when processing live tickets. The video will demonstrate h...
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Martin Barker created an article, 7. Publishing Workflows
The following video demonstrates how to publish a workflow once testing has been completed, so it is made available for use by your agents when processing live tickets. The video will also explain ...
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Martin Barker created an article, 6. Initialising Fields & Assigning Groups
The following video demonstrates how to set field values and how to assign the ticket to a group, when an activity is started. Work through each of the videos in order This video is one of a serie...
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Martin Barker created an article, Getting Started with Flowset
A collection of videos have been prepared to help our customers get started, by demonstrating the purpose and safe use of each of the Flowset features. Work through each of the videos in order Sta...
