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Martin Barker

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Activity overview

Latest activity by Martin Barker
  • Martin Barker created an article,

    Flowset Release Notes - 4th October 2022

    We are pleased to announce the following changes included in the release of our Flowset product dated 4th October 2022. Summary of Release The following is a high level summary of the features and ...

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  • Martin Barker created an article,

    Performset Release Notes - 4th October 2022

    We are pleased to announce the following changes included in the release of our Performset product dated 4th October 2022. Summary of Release The following is a high level summary of the features a...

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  • Martin Barker created an article,

    Announcing the Performset Next SLA Breach Chrome Extension

    We are pleased to announce the introduction of a new Chrome Extension to improve the use of Performset targets in your Zendesk views. If you are making use of Zendesk views to monitor performance a...

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  • Martin Barker created an article,

    Cloudset Product Release Notes - 16th August 2022

    We are pleased to announce the following new features and bug fixes included in the release of our Cloudset products dated Tuesday 16th August 2022. Summary of Release The following is a high level...

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  • Martin Barker created an article,

    Activity Outcomes

    Using Activity Outcomes to Enable Transitions Task outcomes can be used to prevent a transition becoming available for selection in the Workflow Assistant unless all of the conditions in the chosen...

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  • Martin Barker created an article,

    Activity Tasks and Task Outcomes

    Allow the capture of data during an activity without the need to store against the ticket The data capture or selection is made by the agent using the Workflow Assistant The data captured by these...

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  • Martin Barker created an article,

    Grouping Workflows (Nested Selection)

    Allows the creation of a nested selection structure when starting a workflow manually Most useful when your setup involves a large number of workflows that share the same start conditions or have ...

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  • Martin Barker created an article,

    Using Warning and Violation Post Hooks

      Locating Warning and Violation Post Hooks Click on the Performset icon (1). Click on the Configure tab (2). Select the Events page (3). Performset provides an option to configure alternative c...

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  • Martin Barker created an article,

    Using Placeholders in Warning and Violation Notifications

        Click on Performset icon (1). Click on the Configure tab (2). Select the Events page (3). To bring up Event Details, click on the small icon (4) as shown.   Event Details are now showing (...

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  • Martin Barker created an article,

    Performset Initial Setup & Configuration

    Performset Setup & Configuration is an Consulting Lead Service Performset provides a set of services controlled by a Zendesk App with its own configurator, to measure performance against your servi...

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