Graham D Robson
Activity overview
Latest activity by Graham D Robson-
Graham D Robson created an article, New Formset Release Note - 4th November 2021
We are pleased to advise the release of the following new Formset features and related items: Alphabetical sorting of Rule Groups and Rules within Groups to help with better management of rules,...
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Graham D Robson created an article, Aggregating Workflows using Zendesk View
All tickets managed with Flowset include a number of control fields that enable the use of native Zendesk Views to be configured to see an aggregated viewpoints. The following fields are automatica...
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Graham D Robson created an article, Formset Patterns Overview
Formset is essentially an ability to control the visibility of Zendesk Support fields by means of defining rules that state when they should be visible. This is a powerful capability that enables ...
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Graham D Robson created an article, Announcing Granular Mandatory Control
We are delighted to announce an enhancement to the mandatory when visible capability on Formset (Conditionality) that now supports the ability to define this property on a per-rule basis. To recap,...
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Graham D Robson created an article, Workflow Templates
Workflow Templates are a way to speed up the development of new workflow definitions. They contain a pre-defined workflow diagram with activities and transitions for the process they represent. Ra...
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Graham D Robson created an article, Deleting Workflows
Only inactive workflow defintions can be deleted You cannot delete a workflow definition is another adminstrator owns a lock on it Deleting a workflow defintion permanently removes all associated ...
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Graham D Robson created an article, Workflow Assistant - Change Handling
A workflow definition may be changed whilst an exisiting ticket is running the earlier version. This may mean that the workflow assistant can no longer accurately report its position in the workflo...
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Graham D Robson created an article, Renaming Stop Shapes
Why give a name to a stop shape? When a running workflow comes to an end, this is effectively when you transition from an activity to the stop. Normally this will be presented in the ticket sideba...
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Graham D Robson created an article, Transition Types
Transitions a represented in a process diagram as the links that join one activity to the next. Normally, the workflow on a ticket will be manually transitioned by the agent when the current activ...
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Graham D Robson created an article, Workflow Sub-processes
Subprocesses are a mechanism for breaking down a high level logical activity into a "mini workflow" that whose more granular sequence activities of activities fulfills the purpose of its parent act...
