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Graham D Robson

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Articles

Recent activity by Graham D Robson
  • Decommissioning a Cloudset Performset Installation

      Overview The following procedure should be carried out if there is a need to completely remove the use of your Performset setup and configuration.   Click on the Performset icon (1). Press th...

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  • Workflow Assistant Overview (Standard & Advanced)

    Helps an agent to process tickets accurately and efficiently. The workflow assistant is a ticket sidebar app that guides an agent through a predefined sequence of activities designed to process a t...

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  • Editing Workflows

    Editing invokes a separate dedicated diagram editor in which to define/change the workflow logic A workflow definition has two diagram states, a draft diagram and a published diagram. Edits are al...

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  • Transition Comments

    Edit transition comments To edit transition comments, double click the transition link and edit the comments. Double click transition link (1). Edit transition comment (2). When a workflow trans...

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  • Workflow Accelerators

    Edit workflow accelerators To edit workflow accelerators, double click the process shape and edit the process accelerators from the properties panel Accelerators allow you to define a set of chang...

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  • Workflow Rich Text Notes

    Edit a workflow notes To edit the notes of a workflow, double click the process shape and edit the process notes The process notes are a rich text description of what the workflow is intended for ...

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  • Activity Rich Text Notes

    Edit activity notes To edit the notes of an activity, double click the activity shape and edit the notes. The activity notes are a rich text description of what the activity is intended for and ho...

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  • Task Pathways | Decision Trees

    At a fundamental level, an Activity contains several Tasks required to complete that Activity. Task Sets is a mode of design configuration that supports a simple collection of tasks. Those tasks ma...

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  • Task Sets

    In practice, Tasks are a broad concept because they are represented as such by various field data types and guidance messages. Tasks themselves are contained within an Activity. An Activity can be ...

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  • Task Models

    Tasks are a broad concept because various field data types and guidance messages represent them. Tasks themselves are contained within an Activity. An Activity can be thought of as what needs to ge...

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