Alan Byrne

Formset Release September 2024

1. Cloudset updates
2. Releases

We are pleased to announce the following changes in the release of our Formset product dated 5 September 2024. Summary of Release This release includes Implementation of full support for Zendesk m...

• Edited September 04, 2024 09:58
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Readonly Ticket Fields

1. Formset
2. Configuring Rules

Using rules to make controlled ticket fields readonly Formset uses rules to control the visibility of ticket fields.  Once a field is controlled, it will be hidden until a rule is satisfied that ca...

• Edited September 03, 2024 10:21
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Formset for Users and Organizations

1. Formset
2. Configuring Rules

What is Formset? Formset controls the visibility of fields and field option values to hide unnecessary information until such time that it is needed by the user.  This helps to declutter the ticket...

• Edited September 02, 2024 13:59
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Formset for Tickets

1. Formset
2. Configuring Rules

What is Formset? Formset controls the visibility of fields and field option values to hide unnecessary information until such time that it is needed by the user.  This helps to declutter the ticket...

• Edited September 02, 2024 14:02
• 1 follower
• 0 comments
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Flowset Template Release August 2024

1. Cloudset updates
2. Releases

We are pleased to announce the release of 6 new Flowset workflow templates and a complete redesign of the Change Management workflow template.  For details of where to find these templates and how ...

• Edited August 22, 2024 11:45
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Change Management

1. Flowset
2. Templates

Summary Flowset templates can be used as a starting point for a workflow implementation.  Simply find the template that best matches your process requirements and then clone it.  See Workflow Templ...

• Edited August 20, 2024 09:35
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Flowset Release July 2024

1. Cloudset updates
2. Releases

We are pleased to announce the following changes included in the release of our Flowset product dated 23 July 2024 Summary of Release The option to persist task data beyond the activity in which it...

• Edited July 18, 2024 11:04
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Copy Fields to Parallel Tickets

1. Flowset
2. Workflow Transitions

When parallel tickets are created, define fields to be copied from the parent to the children For each parallel ticket created identify ticket fields and process persisted fields (for Advanced Mod...

• Edited July 03, 2024 13:55
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Employee Onboarding (Full)

1. Flowset
2. Templates

Summary Flowset templates can be used as a starting point for a workflow implementation.  Simply find the template that best matches your process requirements and then clone it.  See Workflow Templ...

• Edited June 28, 2024 13:47
• 1 follower
• 0 comments
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Employee Onboarding (Richer)

1. Flowset
2. Templates

Summary Flowset templates can be used as a starting point for a workflow implementation.  Simply find the template that best matches your process requirements and then clone it.  See Workflow Templ...

• Edited June 28, 2024 13:45
• 1 follower
• 0 comments
• 0 votes