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What can we help you with?
  1. Support
  2. CloudSET SLA Management (Replaced by Performset)
  3. Updating & Maintaining your SLA Management Solution (SLA4)

Updating & Maintaining your SLA Management Solution (SLA4)

  • Using Warning and Violation Post Hooks
  • CloudSET SLA Management Configuration (SLA4)
  • Administration - (Administration Tab - SLA4)
  • Adjusting the Scope of your SLA Setup
  • Refining the SLA Model - (Model Tab) (SLA4)
  • Refine the Behaviour of Events, e.g. Pausing, Notifications, Violation Counts - (Metrics Tab) (SLA4)
  • Creating and Maintaining Working Hours - (Business Hours Tab) (SLA4)
  • Creating and Maintaining Non-Working Days - (Holidays Tab) (SLA4)
  • Creating and Maintaining Regions - (Regions Tab) (SLA4)
  • Creating and Maintaining SLA Policies - (Policies Tab) (SLA4)
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