Cloudset updates

A place to find general non-product related information

Cloudset Framework

Systemset (formally Tailoring)

A series of articles covering all the configuration aspects for Systemset

Formset (formally Conditionality)

A series of articles covering all the configuration aspects for Formset

Flowset

A series of articles covering all the configuration aspects for Flowset workflows processes

Performset (formally SLA Management)

A series of articles including user guides explaining how to measure the performance of your Zendesk support desk

CloudSET SLA Management (Replaced by Performset)

*Note: this product is being replaced by the Performset App and services and we will be in touch soon to make arrangements for the necessary upgrade