02. Creating your First Workflow

The following video demonstrates how to publish a workflow once testing has been completed, so it is made available for use by your agents when processing live tickets.

The video will demonstrate how to add your first simple workflow, and complete the remaining preparations ready to enable use of Flowset workflows in your tickets.

Work through each of the videos in order

This video is one of a series of videos that have been designed to watch in sequence, so if you haven't already done so, it might be appropriate to watch the previous video to get the most benefit and understanding (use the Prev button at the bottom of this article, or use the navigation tree to the left of this article).

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