This next sequence of videos cover the procedure involved to prepare Flowset for use in your Zendesk account. They also explain how to create, design, test, and publish new workflows for use against your tickets and how to safely manage changes to existing workflows.
The video below explains how to install and enable Flowset ready for use in your Zendesk.
Work through each of the videos in order
This video is the first in a series of videos that have been designed to watch in sequence, however, if you haven't already done so, it might be appropriate to watch the introduction videos to get the most benefit and understanding (Introduction to Flowset).