The following video, demonstrates how to introduce additional activities and transitions and how this influences the behaviour of the workflow in your ticket forms.
Work through each of the videos in order
This video is one of a series of videos that have been designed to watch in sequence, so if you haven't already done so, it might be appropriate to watch the previous video to get the most benefit and understanding (use the Prev button at the bottom of this article, or use the navigation tree to the left of this article).
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