This section explains the integration of Flowset including their tasks, into Formset operations.
Some Ticket Field and Roles settings in Systemset can influence the configuration of other apps in the Cloudset product suite, specifically:
Formset rules govern the behavior of Custom Fields on the Agent Ticket screen and on the Help Center/Guide End-User Request form.
They specify under what conditions fields should be hidden or have option values removed.
If a ticket field has been marked as hidden in the Systemset app it will not be available for the specification of rules in the Formset Configurator but it will still be shown in a disabled state.
For more information refer to Formset Fields Warnings.