Applying Workflows to Tickets

The following video describes how a workflow can be applied to your tickets, and how the Flowset Assistant guides your agents through the process.

Work through each of the videos in order

This video is the second in a series of videos that have been designed to watch in sequence, so if you haven't already done so, it might be appropriate to watch the previous video to get the most benefit and understanding (use the Prev button at the bottom of this article, or use the navigation tree to the left of this article).

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