Export Formset Rules & Configurations

Export Formset Rules & Configurations

Description of Feature

This feature allows a customer to export Formset configuration data in CSV format.

Using the exported CSV opened as a spreadsheet and identify which fields and values are being controlled in the ticket forms and which fields and values are being used to control them.

In this way it is possible to identify all rules involved in the control of fields in the ticket form and more easily see where rules might be duplicated, or conflicting or competing with each other in such a way that is causing unexpected or undesirable behaviour.

Supporting Documentation

The following screenshots describe how to use the solution:

Exporting Rules that Control a field

Exporting Rules for a Controlling Field