Graham
Activity overview
Latest activity by Graham-
Graham created an article, Task Pathways | Decision Trees
At a fundamental level, an Activity contains several Tasks required to complete that Activity. Task Sets is a mode of design configuration that supports a simple collection of tasks. Those tasks ma...
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Graham created an article, Task Models
Tasks are a broad concept because various field data types and guidance messages represent them. Tasks themselves are contained within an Activity. An Activity can be thought of as what needs to ge...
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Graham created an article, Task Sets
In practice, Tasks are a broad concept because they are represented as such by various field data types and guidance messages. Tasks themselves are contained within an Activity. An Activity can be ...
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Graham created an article, New Formset Release Note - 4th November 2021
We are pleased to advise the release of the following new Formset features and related items: Alphabetical sorting of Rule Groups and Rules within Groups to help with better management of rules,...
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Graham created an article, Aggregating Workflows using Zendesk View
All tickets managed with Flowset include a number of control fields that enable the use of native Zendesk Views to be configured to see an aggregated viewpoints. The following fields are automatica...
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Graham created an article, Formset Patterns Overview
Formset is essentially an ability to control the visibility of Zendesk Support fields by means of defining rules that state when they should be visible. This is a powerful capability that enables ...
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Graham created an article, Announcing Granular Mandatory Control
We are delighted to announce an enhancement to the mandatory when visible capability on Formset (Conditionality) that now supports the ability to define this property on a per-rule basis. To recap,...
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Graham created an article, Workflow Templates
Workflow Templates are a way to speed up the development of new workflow definitions. They contain a pre-defined workflow diagram with activities and transitions for the process they represent. Ra...
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Graham created an article, Deleting Workflows
Only inactive workflow definitions can be deleted You cannot delete a workflow definition if another administrator owns a lock on it Deleting a workflow definition permanently removes all associat...
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Graham created an article, Workflow Assistant - Change Handling
A workflow definition may be changed whilst an existing ticket is running the earlier version. This may mean that the workflow assistant can no longer accurately report its position in the workflow...
