Graham

Common Workflow and Article Condition Concepts

1. Flowset
2. Common Workflow and Activity Concepts

Conditions are used in many places in a workflow definition. Workflow start conditions - can a workflow be started on a ticket Activity pre conditions - can an activity be started Activity complet...

• Edited December 27, 2021 10:48
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Flowset Technical Overview

1. Flowset
2. Advanced Topics

Flowset Architecture Flowset is an application that runs on Zendesk and it controls the way that agents interact with tickets.  It provides guidance and control over what details are captured onto ...

• Edited February 07, 2023 10:18
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Transition Name & Description

1. Flowset
2. Workflow Transitions

Change a transition name and description To edit the name and description of a transition, double click the transition link and edit the values. When a workflow is running on a ticket and the curr...

• Edited December 28, 2021 18:45
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Workflow Start Conditions

1. Flowset
2. Workflow Configuration
3. Conditions

Define the conditions that allow a workflow to be assigned to a ticket To edit the start conditions of a workflow, double click the process shape and edit the start conditions Workflow start condi...

• Edited December 27, 2021 12:38
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Workflow Accelerators

1. Flowset
2. Workflow Configuration
3. Properties

Edit workflow accelerators To edit workflow accelerators, double click the process shape and edit the process accelerators from the properties panel Accelerators allow you to define a set of chang...

• Edited September 28, 2023 08:57
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Activity Initialize Field Values

1. Flowset
2. Activity Configuration
3. Fields

Edit activity initialize field values To edit activity field value intialization, double click the activity shape and edit the initialize field values from the properties panel. When an activity i...

• Edited December 28, 2021 12:15
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Activity Pre-conditions

1. Flowset
2. Activity Configuration
3. Conditions

Edit activity pre conditions To edit activity pre conditions, double click the activity shape and edit the pre conditions from the properties panel. Double click activity shape (1).Edit pre condi...

• Edited July 03, 2024 11:06
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Activity Name & Description

1. Flowset
2. Activity Configuration
3. Identification

Change an activity name and description To edit the name and description of an activity, double click the activity shape and edit the values To edit the properties of any shape in a process defini...

• Edited December 28, 2021 09:05
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Activity Sub Processes

1. Flowset
2. Activity Configuration
3. Properties

Turning an Activity into a sub process To change an activity into a sub process, double click the activity shape and select the sub process slider. An activity can be changed into a sub process by...

• Edited December 28, 2021 10:48
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Workflow Name & Description

1. Flowset
2. Workflow Configuration
3. Identification

Change a workflow name and description To edit the name and description of a workflow, double click the process shape and edit the values To edit the properties of any shape in a process definitio...

• Edited December 27, 2021 11:16
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