Graham
Articles
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Process Definition
A typical process definition Here is a typical simple process definition A process (1) defines a series of steps which can be enacted on a ticket in order to achieve a particular purpose. Every p...
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Process Patterns Overview
Flowset process diagraming support is both powerful and intentionally minimal. It's been stripped down to the most simple concepts, tailored to be expressive enough to support the high level of wor...
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Workflow Management Orientation & Navigation
All Workflows definitions and deployments can be managed centrally via the Flowset Navbar App. Overview The Flowset configuration tool provides a central point for administrators to view and manage...
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Flowset Conceptual Overview
Flowset enables the embedding of workflow processes within Zendesk Support. Embedding is a key factor here since if the process is held as tacit knowledge or in other systems, it's not going to be ...
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Monitor and Measure Performance in Views and Reports
The data recorded as part of your performance measurement solution and presented in the Performset Assistant can also be used within Zendesk views and Explore reports to monitor and measure your ...
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Impact of Cloudset branding changes
In July 2020 Cloudset undertook a branding refresh that involved a change of product names and badge icons. The following products have not technically changed. While the decimation of these change...
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Cloudset Brand Refresh Announcement
We are thrilled to announce our Cloudset brand refresh and new website. A new logo and new product badges are, of course, absolutely obligatory for such events, but what lies at the heart of all th...
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Formset Quick Start Guide
Accessing the Formset screen: To manage rule groups and rules, click on Formset icon (1). The Configuration will default to Formset (2) - Tickets (3) - Configuration (4). How to create your fi...
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Task Models
Tasks are a broad concept because various field data types and guidance messages represent them. Tasks themselves are contained within an Activity. An Activity can be thought of as what needs to ge...
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Workflow Conditions Flexibility
Explains the large degree of flexibility that exists when using workflow conditions. Pre-conditions - what data is required to start an activity. Efficient where possible fed from a variety of feed...
