Graham
Articles
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Introduction to the Performset Assistant
The Performset Assistant is a Sidebar APP provided as part of your Performset installation, to monitor the progress and status of performance targets specified for a ticket. If not visib...
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Monitor and Measure Ticket State and Event Timings in Views and Reports
The data recorded as part of the Event Time Management service and presented in the Performset Assistant can also be used within Zendesk views and Explore reports to monitor and measure your Even...
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Formset Overview
What is Formset? Formset manages the control and the visibility of fields and field options values. This means that Formset facilitates the hiding of unnecessary information until such time as it b...
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Workflow Multiple Start Points
You can define a workflow to have multiple start points. Rather than having a single transition from the start shape to an activity, you can have multiple transitions to multiple activities. This...
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Transition Conditions (Standard Only)
*NOTE: Using Activity Tasks it is also possible to specify alternative outcomes to control the conditions under which a transition is available in a workflow (see Activity Tasks and Task Outcomes) ...
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Workflow Options
Edit Workflow options To edit workflow options, double click the process shape and edit the workflow options from the properties panel. Double click process shape (1). Edit workflow options (2)...
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Readonly Activity Fields (Standard Only)
Edit read-only activity fields To edit read-only activity fields, double click the activity shape and edit the read-only activity fields from the properties panel. Double click activity shape (1)...
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Activity Group Assignments
Editing an activity group assignment To edit the group assignment for an activity, double click the activity shape and then edit the assigned to group property. The assigned to group property ...
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Process Diagram Validation
Validate a process to check it is correctly defined Validate a process to ensure that it is structurally complete, consistent and correctly defined Flowset provides a configuration tool which enab...
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Parallel Process Pattern
To support parallelism, specifically the ability to work on two or more activities at the same time, we need to employ separate tickets, one for each branch of parallelism. This introduces the two ...
