Server Side REST APIs used by Cloudset Apps

This page identifies which Zendesk REST APIs are called from the servers of the Cloudset Apps.

The Cloudset configuration apps will typically lookup details of User, Organization and Ticket fields defined in the Zendesk account.  This information is then supplemented with details about Groups, Roles, Brands and Ticket Forms.  This information is used to allow the agent configuring rules or workflows to use metadata from the Zendesk account to drive the app behaviour.

When Flowset is installed it creates a number of ticket fields, triggers and webhooks.  These are used by the app to control the behaviour of Flowset.  If upon installation, you choose to use a data region that is not the default, then the API is used to update the webhooks to use the required data region.

Flowset will create a new ticket field for each published workflow.  When the workflow is run on a ticket, this custom field value is updated to reflect where in the workflow the ticket is.  If the workflow definition is deleted, then the corresponding ticket field is also deleted.

Flowset can be configured to allow processing of the workflow to be performed by several actors at the same time (in parallel).  To achieve this, Flowset will create separate child tickets which it associates with the parent ticket.