Alan Byrne
Activity overview
Latest activity by Alan Byrne-
Alan Byrne created an article, Flowset & Formset Release March 2025
We are pleased to announce the following changes included in the release of our Flowset and Formset products dated 13 March 2025. Summary of Release Flowset Flowset has been enhanced to allow the d...
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Alan Byrne created an article, Configuring Workflow Role Assignments
Workflow roles can be used to control which agents are able to perform activities or transitions and to ensure that task flows can be tailored to the role of the agent dealing with them. Workflow ...
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Alan Byrne created an article, Configuring Workflow Roles
Workflow roles can be used to control which agents are able to perform activities or transitions and to ensure that task flows can be tailored to the role of the agent dealing with them. Using rol...
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Alan Byrne created an article, Managing Workflow Roles
Roles Workflow roles identify permissions and responsibilities to ensure that The agent is guided through the process at a level that is appropriate to their experience Only agents with the necess...
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Alan Byrne created an article, Workflow Role Concepts
Roles Workflow roles identify permissions and responsibilities to ensure that The agent is guided through the process at a level that is appropriate to their experience Only agents with the necess...
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Alan Byrne created an article, Flowset Release January 2025
We are pleased to announce the following changes included in the release of our Flowset product dated 23 January 2025. Summary of Release Flowset has been enhanced to allow user and organization cu...
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Alan Byrne created an article, Using Cloudset apps in Guide (Help Center)
Some of the Cloudset apps are able to run in the Guide interface. Formset - will use the defined rules to control the visibility of ticket fields and field values when an end user is creating a ne...
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Alan Byrne created an article, Formset Release September 2024
We are pleased to announce the following changes in the release of our Formset product dated 5 September 2024. Summary of Release This release includes Implementation of full support for Zendesk m...
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Alan Byrne created an article, Readonly Ticket Fields
Using rules to make controlled ticket fields readonly Formset uses rules to control the visibility of ticket fields. Once a field is controlled, it will be hidden until a rule is satisfied that ca...
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Alan Byrne created an article, Formset for Users and Organizations
What is Formset? Formset controls the visibility of fields and field option values to hide unnecessary information until such time that it is needed by the user. This helps to declutter the ticket...
