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Alan Byrne

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Activity overview

Latest activity by Alan Byrne
  • Alan Byrne created an article,

    Flowset Release April 2024

    We are pleased to announce the following changes included in the release of our Flowset product dated 4 April 2024 Summary of Release This release includes improvements to several Standard and Adva...

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  • Alan Byrne created an article,

    Formset Release January 2024

    We are pleased to announce the following changes included in the release of our Formset product dated 25 January 2024. Summary of Release This release includes the ability to control the individual...

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  • Alan Byrne created an article,

    Flowset Release January 2024

    We are pleased to announce the following changes included in the release of our Flowset product dated 4 January 2024 Summary of Release This release includes the ability to add a comment to a paren...

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  • Alan Byrne created an article,

    Parent and Child Comments (for Advanced)

    Add a comment to child tickets when ticket field values are updated by the parent ticket Add a comment to parent tickets when ticket field values are updated by a child ticket Draws attention of t...

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  • Alan Byrne created an article,

    Flowset & Formset Release October 2023

    We are pleased to announce the following changes included in the release of our Flowset product dated 19 October 2023. Summary of Release This release includes improvements to Advanced Model featur...

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  • Alan Byrne created an article,

    Workflow Current Activity (Advanced Model)

    Flowset supports two different types of Workflow Model Standard Models - activity level behaviour Advanced models - Activities are broken down into Task models This article describes the behaviou...

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  • Alan Byrne created an article,

    Disabling Ticket Fields (for Advanced)

    Workflows can be configured to reference Zendesk ticket fields. Activities have their own representation for Zendesk Ticket Fields inside the Workflow Assistant. Corresponding ticket fields in the...

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  • Alan Byrne created an article,

    Transition Types (Advanced Models)

    Manual and Background Outcomes When using Advanced models in Flowset, the behaviour of Activities is broken down into Task Models.  These task models are able to gather information from the agent a...

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