Performset is provided to new and existing Zendesk customers as part of a consulting lead service.
Initially, it will be necessary for a qualified CloudSET Sales Consultant to gain a high level understanding of your requirements to establish the level of complexity involved with your performance measurement solution.
This will allow for the provision of the following:
- An estimate of the amount of consulting time and cost to complete the initial setup and configuration
- An estimate of the subscription cost for the level of performance measurement services required
Please visit the CloudSET website for more information on pricing or contact Coherence Design via the Contact Us link (1) to arrange for an initial consultation with a CloudSET Sales Consultant.
Once a decision has been made to proceed, a qualified CloudSET Implementation Consultant will work with you to understand how the performance measurement process can interface with your exiting Customer Support process to successfully monitor and measure the performance of the SLA's in place with your customers.
The CloudSET Implementation Consultant will then perform the installation of the Performset App and complete the initial setup and configuration of your performance measurement solution (see Initial Setup and Configuration for full details).
Once in place your performance measurement solution will be handed over for use along with the tools necessary to refine the setup and configuration going forward as necessary (see How to Configure your performance measurement Solution for full details).