Activity Enactment Permissions

Edit activity enactment permissions

To edit the enactment permissions of an activity, double click the activity shape and edit the enactment permissions from the properties panel.

Activity enactment permissions are used to control which groups are allowed to perform the activity on the ticket.  Only agents who are members of groups defined in the activity enactment permissions will be able to interact with the ticket.  Enactment permissions can be defined at the workflow and activity level.  If defined at both levels, then the permissions at the activity level override those at the workflow level.

Double click the activity shape and then click the add (or edit if enactment permissions already exist) button to edit the permissions for the activity.  A list of the groups defined in Zendesk will be displayed to choose from.