Graham

Workflow Options

1. Flowset
2. Workflow Configuration
3. Properties

Edit Workflow options To edit workflow options, double click the process shape and edit the workflow options from the properties panel.   Double click process shape (1). Edit workflow options (2)...

• Edited March 22, 2024 15:55
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Readonly Activity Fields (Standard Only)

1. Flowset
2. Activity Configuration
3. Fields

Edit read-only activity fields To edit read-only activity fields, double click the activity shape and edit the read-only activity fields from the properties panel. Double click activity shape (1)...

• Edited July 20, 2023 13:43
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Activity Group Assignments

1. Flowset
2. Activity Configuration
3. Properties

Editing an activity group assignment To edit the group assignment for an activity, double click the activity shape and then edit the assigned to group property.     The assigned to group property ...

• Edited July 21, 2023 14:12
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Process Diagram Validation

1. Flowset
2. Workflow Structuring

Validate a process to check it is correctly defined Validate a process to ensure that it is structurally complete, consistent and correctly defined Flowset provides a configuration tool which enab...

• Edited December 26, 2021 10:29
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Parallel Process Pattern

1. Flowset
2. Process Patterns

To support parallelism, specifically the ability to work on two or more activities at the same time, we need to employ separate tickets, one for each branch of parallelism. This introduces the two ...

• Edited December 31, 2021 07:04
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Editing Workflows

1. Flowset
2. Workflow Management

Editing invokes a separate dedicated diagram editor in which to define/change the workflow logic A workflow definition has two diagram states, a draft diagram and a published diagram. Edits are al...

• Edited September 26, 2023 11:31
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Workflow Information

1. Flowset
2. Workflow Assistant

Summary workflow information, status and documentation are always available from the top of the workflow assistant. Existing Tickets Workflow Name The name of the current workflow on a ticket, is s...

• Edited July 17, 2023 13:03
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Orientation & Navigation Concepts

1. Flowset
2. Conceptual Overviews

The Flowset App is made up of three main components and managed via the Cloudset Framework. The Cloudset Framework provides common services for Flowset, Formset, and Systemset. The most visible and...

• Edited March 04, 2021 12:16
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How to make use of Performset in your Zendesk Account

1. Performset
2. Introduction and Overview

    Performset is provided to new and existing Zendesk customers as part of a consulting lead service. Initially, it will be necessary for a qualified Cloudset Sales Consultant to gain a high le...

• Edited July 21, 2022 07:41
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Deploy the Performset App (Performset)

1. Performset
2. Initial Design, Setup and Configuration (Performset)

The latest version of the Performset extension is currently provided and deployed to your Zendesk account as a private Zendesk App that must be installed by a qualified Cloudset Consultant as par...

• Edited March 29, 2022 10:36
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