Graham
Articles
-
Activity Enactment Permissions
Edit activity enactment permissions To edit the enactment permissions of an activity, double click the activity shape and edit the enactment permissions from the properties panel. Double click ac...
-
Workflow Change Management
During iterative workflow design and development, by multiple parties, it is important to ensure that: Designers do not accidentally interfere with each others edits to the same workflow. Saved up...
-
Workflow Transitioning
Workflows consists of sequences of activities. Transitioning is the act of moving from one completed activity to the start of the next activity. After completing the final activity, a special trans...
-
Workflow Enactment Permission Concepts
Flowset specifically uses the term Enactment Permissions to add emphasis to the ability to grant role-based permissions to enact either a transition or the ability to work on an activity. Typical ...
-
Configure the Performset Reports
There are several default configurations available to customize the behaviour of the Performset Reports. Accessing the Report Configurations Click on the Performset icon (1). Click on the Con...
-
Workflow Configuration Validation
This is somewhat different to Process Diagram Validation. Process diagram validation is concerned with checking that the structure of the diagram is correct. For example, there is a start and a s...
-
Workflow Selecting Next Activities
Selecting a next activity and pressing the ticket submit button progresses the workflow to its next stage. Visualization in the Workflow Assistant Next activities appear towards the bottom of the w...
-
Workflow Macro Concepts
Flowset Accelerators are the equivalent to Zendesk Macros, they are named differently to avoid confusion as Accelerators are wholly defined within the Flowset configuration, they are not reused Zen...
-
Define the Scope of the SLA Measurements
1. Click on the Performset icon (1). 2. Select the Configure tab (2). 3. Select the Global page (3). Once the events to be measured have been modelled it is necessary to determine which tick...
-
Configuring Warning and Violation Notifications - (Events Tab) (Performset)
The following are instructions for the use of the Events tab to configure notifications to be sent when there is a warning of an impending breach or when the target for completion of an event is ...
