Graham
Articles
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Creating and Maintaining Working Hours - (Business Hours Tab) (Performset)
The following are instructions for the use of the Business Hours tab to create and maintain the working hours specifications involved in your solution. If required, please see the article named D...
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Interpreting the Information in the Performset Dashboard
Interpreting the Information in the Performset Dashboard Click on the Performset icon (1). Click on this icon to enter Events mode (2). Click on this icon to enter Tickets mode (3). The Perfo...
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Workflow Sub-processes
Subprocesses are a mechanism for breaking down a high level logical activity into a "mini workflow" whose more granular sequence of activities fulfills the purpose of its parent activity. Visualiza...
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Workflow 3rd-party Integration
External Integrations Flowset provides the ability to integrate with 3rd party applications. The workflow can be configured to define automatic transitions from one activity to another when the ti...
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Define Business Hours (Performset)
Accessing the Business Hours page Click on the Preformset icon (1). Select the Configure tab (2). Click on the Business Hours tab (3). Add or Rename Pattern Names (1). These will be added...
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Creating and Maintaining Non-Working Days - (Holidays Tab) (Performset)
Accessing the non-working days (holidays tab): Click on the Performset icon (1). Click on the Configure tab (2). Select the Holidays page (3). The following are instructions for the use of the...
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Using the Performset Dashboard Filters
Using the Performset Dashboard Filters The Performset Dashboard provides a complete picture of the running or overdue event timers for all tickets placed under performance measurement in a singl...
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Workflow Parallel Activities
A workflow can spawn parallel activities by creating separate (sub) tickets. These parallel tickets are often assigned to other agents so that multiple team members can progress the workflow effici...
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Define Non-Working Days (Performset)
Accessing Performset NonWorking Days Accessing the Non-Working Days page Click on Performset icon (1). Click on the Configure tab (2). Select Holidays page (3). To add or rename a non-wor...
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Creating and Maintaining Regions - (Regions Tab) (Performset)
WORK IN PROGRESS:Please be patient, this article will be updated shortly. The following are instructions for the use of the Regions tab to create and maintain the Region specifications involved...
