Alan Byrne

Formset Release February 2026

1. Cloudset updates
2. Releases

Summary of ReleaseThe Formset configurator has been enhanced to improve the agent experience when configuring rules that involve drop down and multi-select fields with large numbers of option value...

• Edited February 24, 2026 10:22
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Server Side REST APIs used by Cloudset Apps

1. Cloudset Framework
2. Advanced Topics

This page identifies which Zendesk REST APIs are called from the servers of the Cloudset Apps. APICreateReadUpdateDeleteNotesOrganizations XX * *Update org custom fieldsOrg Fields X   Users XX * *U...

• Edited September 12, 2025 15:03
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Flowset & Formset Release March 2025

1. Cloudset updates
2. Releases

We are pleased to announce the following changes included in the release of our Flowset and Formset products dated 13 March 2025. Summary of Release Flowset Flowset has been enhanced to allow the d...

• Edited March 13, 2025 10:44
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Managing Workflow Roles

1. Flowset
2. Workflow Role Management

Roles Workflow roles identify permissions and responsibilities to ensure that The agent is guided through the process at a level that is appropriate to their experience Only agents with the necess...

• Edited March 13, 2025 10:46
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Workflow Role Concepts

1. Flowset
2. Conceptual Overviews

Roles Workflow roles identify permissions and responsibilities to ensure that The agent is guided through the process at a level that is appropriate to their experience Only agents with the necess...

• Edited February 28, 2025 12:33
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Flowset Release January 2025

1. Cloudset updates
2. Releases

We are pleased to announce the following changes included in the release of our Flowset product dated 23 January 2025. Summary of Release Flowset has been enhanced to allow user and organization cu...

• Edited January 23, 2025 09:41
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Using Cloudset apps in Guide (Help Center)

1. Formset
2. Advanced Topics

Some of the Cloudset apps are able to run in the Guide interface.Formset - will use the defined rules to control the visibility of ticket fields and field values when an end user is creating a new ...

• Edited May 06, 2026 09:50
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Formset Release September 2024

1. Cloudset updates
2. Releases

We are pleased to announce the following changes in the release of our Formset product dated 5 September 2024. Summary of Release This release includes Implementation of full support for Zendesk m...

• Edited September 04, 2024 09:58
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