There are several default configurations available to customize the behaviour of the Performset Reports.
Accessing the Report Configurations
- Click on the Performset icon (1).
- Click on the Configure tab (2).
- Select the Reporting page (3).
- Click the General tab (4).
Setting the Performset Configurations
- Select the General Tab (1).
- Check boxes that are applicable to your process in the Standard Facets section (2).
- Specify the Selector Window Height in the Facet Panel section (3).
- Choose either None or Show report for the current agent only in the Agent defaults section (4).
- Choose either Pass / Fail or Fulfilment in the Default Display Mode section (5).
- Click on Save (6).
- Click on Reports tab (1).
- Select one of the three options (2).
- If required, drag reports to re-order them (3).
- Press Save when complete (4).
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