Graham
Articles
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Editing Workflows
Editing invokes a separate dedicated diagram editor in which to define/change the workflow logic A workflow definition has two diagram states, a draft diagram and a published diagram. Edits are al...
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Workflow Information
Summary workflow information, status and documentation are always available from the top of the workflow assistant. Existing Tickets Workflow Name The name of the current workflow on a ticket, is s...
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Orientation & Navigation Concepts
The Flowset App is made up of three main components and managed via the Cloudset Framework. The Cloudset Framework provides common services for Flowset, Formset, and Systemset. The most visible and...
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How to make use of Performset in your Zendesk Account
Performset is provided to new and existing Zendesk customers as part of a consulting lead service. Initially, it will be necessary for a qualified Cloudset Sales Consultant to gain a high le...
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Deploy the Performset App (Performset)
The latest version of the Performset extension is currently provided and deployed to your Zendesk account as a private Zendesk App that must be installed by a qualified Cloudset Consultant as par...
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Administration - (Administration Tab - Performset)
Click on the Performset icon in Zendesk (1). Click on the Configure tab (2). Select the Administration tab (3). *Note: the Administration tab (3) is primarily for use during the initial set...
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Configuring and Customizing the Performset Dashboard
Enabling the Performset Dashboard (Performset) Click on the Performset icon (1). Click on the Configure tab (2). Select the Dashboard page (3). The Performset Dashboard can be enabled or disab...
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Making the SLA Information Available in Ticket Forms
Like many Zendesk Apps the Performset Assistant Sidebar App makes use of information held in ticket fields. This being the case it is necessary to ensure all information required by the Performs...
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Configuring the use of Event Time Measurement
WORK IN PROGRESS:Please be patient, this article will be updated shortly. Update the Model Configuration The Event Time Management feature can be switched on from within the Models tab of the...
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Accessing Formset and Navigation
Configuration tool orientation The Formset App configuration is contained within the Cloudset Framework running as a Zendesk navigation bar App on the far left-hand panel. The essential naviga...
