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  2. Performset (formally SLA Management)
  3. SLA Event Time Measurement

SLA Event Time Measurement

  • Measuring and Monitoring Business Hours spent on a Ticket (Performset)
  • Configuring the use of Event Time Measurement
  • Switching off Event Time Measurement
  • Measuring Time for a Custom Ticket Status
  • Measuring Time for a Custom Concept using a set of Custom Field Option Values
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