Graham
Articles
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Measuring Time for a Custom Ticket Status
WORK IN PROGRESS:Please be patient, this article will be updated shortly. If use has been made of the CloudSET Custom Status App to replace the system ticket status, then the time spent in ea...
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Decommissioning a Cloudset Performset Installation
Overview The following procedure should be carried out if there is a need to completely remove the use of your Performset setup and configuration. Click on the Performset icon (1). Press th...
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Working in Destination Board (Events) Mode
Working in Destination Board (Events) Mode Click on the Dashboard tab (1). Select the SLA-M Dashboard in Events mode (2). Next: This list focus on the next set of tickets with due SLA events ...
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Configure Driving Fields
Configure Zendesk Driving Fields to initiate RulesFields and field values are defined and managed using the native Zendesk field Configuration Tool which includes the positioning of fields.Formset ...
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Task Pathways | Decision Trees
At a fundamental level, an Activity contains several Tasks required to complete that Activity. Task Sets is a mode of design configuration that supports a simple collection of tasks. Those tasks ma...
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Activity Enactment Permissions
Edit activity enactment permissions To edit the enactment permissions of an activity, double click the activity shape and edit the enactment permissions from the properties panel. Double click ac...
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Workflow Change Management
During iterative workflow design and development, by multiple parties, it is important to ensure that: Designers do not accidentally interfere with each others edits to the same workflow. Saved up...
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Workflow Transitioning
Workflows consists of sequences of activities. Transitioning is the act of moving from one completed activity to the start of the next activity. After completing the final activity, a special trans...
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Workflow Enactment Permission Concepts
Flowset specifically uses the term Enactment Permissions to add emphasis to the ability to grant role-based permissions to enact either a transition or the ability to work on an activity. Typical ...
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Configure the Performset Reports
There are several default configurations available to customize the behaviour of the Performset Reports. Accessing the Report Configurations Click on the Performset icon (1). Click on the Con...
