Graham
Articles
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Workflow Current Activity (Standard Model)
Every running workflow has the concept of a current activity. It's details occupy the central portion the workflow assistant Flowset supports two different types of Workflow Model Standard Models ...
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Flexible Conditions Concepts
In native Zendesk, conditions are a core concept for Triggers and Automations, for given data patterns, triggers will fire and implement the defined actions. As such, the business logic is tightly ...
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Choose a Subscription Package (Performset)
Before any attempt can be made to start work on the design and implementation of your performance measurement solution it will be necessary to choose an SLA Package subscription level (4). The ...
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Interpreting the Information Supplied by the Performset Assistant
Accessing the Performset -SLA Assistant Click on the relevant buttons (2) to display the relevant information in the sidebar App (1). This example is displaying all the information (3). To d...
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Switching off Event Time Measurement
Accessing Event Time Measurement Click on Performset icon (1). Click on the Configure tab (2). Select the Global tab (3). Click on the drop-down under the Timing Concept section (4). Click on S...
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Measuring Time for a Custom Ticket Status
WORK IN PROGRESS:Please be patient, this article will be updated shortly. If use has been made of the CloudSET Custom Status App to replace the system ticket status, then the time spent in ea...
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Decommissioning a Cloudset Performset Installation
Overview The following procedure should be carried out if there is a need to completely remove the use of your Performset setup and configuration. Click on the Performset icon (1). Press th...
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Working in Destination Board (Events) Mode
Working in Destination Board (Events) Mode Click on the Dashboard tab (1). Select the SLA-M Dashboard in Events mode (2). Next: This list focus on the next set of tickets with due SLA events ...
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Configure Driving Fields
Configure Zendesk Driving Fields to initiate RulesFields and field values are defined and managed using the native Zendesk field Configuration Tool which includes the positioning of fields.Formset ...
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Task Pathways | Decision Trees
At a fundamental level, an Activity contains several Tasks required to complete that Activity. Task Sets is a mode of design configuration that supports a simple collection of tasks. Those tasks ma...
