Graham
Articles
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Transition Enactment Permissions
Edit transition enactment permissions To edit the enactment permissions of a transition, double click the transition link and edit the enactment permissions from the properties panel. Double cli...
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Activity Accelerator Usage
Defining which accelerators are available for an activity To edit the available accelerators for an activity, double click the activity shape and then edit the available accelerators property. ...
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Workflow Configuration Saving
Save your process definition You can save your process definition at any time by clicking the save button. When editing process definitions using the Flowset configuration tool, you can save any c...
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Combinations Process Patterns
Given the two fundamental constructs of sequences and parallelism, the natural evolution is to combine both aspects to support: Sequences in their own right within parent & sub-tickets Further par...
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Cloning Workflows
Cloning is the act of creating a new workflow definition by copying an existing workflow definition. Cloning can save considerable time if the new workflow definition will share common characteris...
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Workflow Current Activity (Standard Model)
Every running workflow has the concept of a current activity. It's details occupy the central portion the workflow assistant Flowset supports two different types of Workflow Model Standard Models ...
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Flexible Conditions Concepts
In native Zendesk, conditions are a core concept for Triggers and Automations, for given data patterns, triggers will fire and implement the defined actions. As such, the business logic is tightly ...
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Choose a Subscription Package (Performset)
Before any attempt can be made to start work on the design and implementation of your performance measurement solution it will be necessary to choose an SLA Package subscription level (4). The ...
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Interpreting the Information Supplied by the Performset Assistant
Accessing the Performset -SLA Assistant Click on the relevant buttons (2) to display the relevant information in the sidebar App (1). This example is displaying all the information (3). To d...
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Switching off Event Time Measurement
Accessing Event Time Measurement Click on Performset icon (1). Click on the Configure tab (2). Select the Global tab (3). Click on the drop-down under the Timing Concept section (4). Click on S...
